Using digital technology to help you access health and social care services more easily

The NHS and social care doesn’t always make good use of modern technology to share information and make it easier for people to access services. This needs to change if we are to deliver our plans for Kent and Medway.

The benefits include:

  • Easier access to information about health, social care and local services
  • Being able to book appointments, order repeat prescriptions, check your clinical records and test results online
  • Asking clinicians questions by email, text or webcam chats
  • Doctors making online patient referrals to NHS specialists
  • Linking up GPs, hospital doctors and other professionals so they can communicate and work together more effectively.

To deliver these benefits, we want to:

  • Use digital technology to help patients and the public access services online, over the telephone or in person
  • Join up the systems health and care professionals use to communicate and share information
  • Let patients see their own health and social care records
  • Use information and analysis to improve services and respond to local people’s needs.

So far you’ve told us you:

You expect to be able to interact with health and social care services through digital channels – just like you would with banks and supermarkets. We know that people want their health and care teams to have easy access to medical records across different organisations. We also understand people need to feel confident their personal information is being kept safely and confidentially.

What we have done so far

Kent and Medway’s Local Digital Roadmap was published in January 2017. This is a core foundation of our Sustainability and Transformation Plan. Our Roadmap outlines seven priority areas:

  • Online patient services
  • Universal care records
  • Universal clinical access
  • Universal transactional services
  • Personal digital healthcare
  • Shared health analytics
  • Expert systems.

We have a working group made up of technical experts and clinicians who are working with the other workstreams. We take cyber security and information security and governance extremely seriously and have a workstream that is exclusively focused on the rules for sharing patient information and making sure records are stored securely and protected against cyber risk.

What are the next steps?


  • Engage with health and social care professionals and the public about our plans
  • Develop a full business case and submit it for approval
  • Set up groups to deliver the priority areas
  • Get funding for our plans and begin the procurement process for support to make them happen.

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