We must make sure the views of local people are at the heart of everything we do

We are committed to involving local people in our work. The communications and engagement workstream is helping NHS and social care leaders with this.

Our role is to communicate and engage with local people, the health and social care professionals that deliver our services and other stakeholders about future plans for health and social care in Kent and Medway. Your feedback plays a vital role in shaping the development and delivery of these plans.

What you’ve told us:

We know that emotions can run high when talking about changes to health and social care services that you and your family rely on. You have told us you want us to be open and honest with you about our plans and give your real opportunities to get involved. You want your views to be heard, properly considered and responded to.

Our objectives
We want to:

  • Build awareness and understanding of the need for change in health and social care, about plans as they develop, and about how you can help shape those plans
  • Make sure there is regular, clear communication about our plans is that is easy to understand and easy to access
  • Ensure patients, staff and stakeholders are involved in and can inform the design and development of plans at every stage
  • Demonstrate how this involvement has shaped plans through a ‘you said, we did’ approach
  • Help create a successful environment for change by supporting the building and strengthening of open, trusted and constructive relationships across the health and care system, with staff, key stakeholders, patients, service users, carers and the public
  • Effectively support any formal consultation, in line with statutory duties and requirements, with opportunities for widespread participation including amongst the seldom heard and nine protected characteristic groups.

What we have done so far

What are the next steps?

Looking ahead we have a number of listening events and other engagement and involvement opportunities planned for the coming months. We will use all the feedback from these events to inform the next stages of planning for health and social care services.

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